Welcome to my blog. I am passionate about my work in quality improvement and eager to share with all of you my random thoughts about the tools, techniques and theories that make up my practice. I will also open the door to the random thoughts of my network of impressive quality experts through interviews and book reviews. And always, I will be referring to and thinking about the theories and practice of W. Edwards Deming, without whose guidance I would be just a Quality Hack! Please join me as I continue blogging. I would love to know YOUR random thoughts too.