Tag Archives: Process Improvement Tools

Desert Island Tool #4

By Marilyn Monda | No Comments

Scatter Diagram. The visual nature of the scatter diagram makes it a shoe-in for use on my Desert Island. Not only does the shape of the scatter illustrate relationship strength and direction, but it allows for the identification of outliers. Outliers can be the most informative part of a data set. If you understand why […]

Desert Island Tool #5

By Marilyn Monda | No Comments

The Quality Function Deployment (QFD) Matrix. I love this tool for its versatility. You can dial the technical application of the QFD up or down depending on the need. At its most basic, you can use the matrix part of the QFD to understand how customer requirements correlate with your product or service offerings, or […]

My Desert Island Tools

By Marilyn Monda | No Comments

What if there was a Survivor-type island for quality professionals? You could practice quality improvement, but you could only bring 5 quality tools to use in the improvement work. What a delicious dilemma! Think of all the quality tools you have accessed in the past year. Which are the workhorses? Which ones could you absolutely […]